I agree with the previous post! Absolutely terrible customer service! Calling Customer Service to cancel account, transferred about 5 times, twice without even being told I was being transferred – by the Customer Service Dept themselves – how is that for 'service'? I'm mid-sentence and suddenly listening to hold music. Seriously? The System does not [...]

The worst customer service in the world. We've been a customer for years and after talking with friends did we realize that we were paying a 20% premium for this horrible service. Call anyone else…please.

We just had bought our new home and an alarm system was tops on my husbands list. So much so that he scheduled a visit the day we were moving which was a Saturday. The salesperson came in and was very nice and friendly. We scheduled the installation for Friday at noon. In order to [...]

ADT has great response when in need. Affordable and you save on your house insurance.

I am writing for my aging mother who had to move from her home due to health. She is on a fixed income ande ADT will not let her out of the contract. We have offered to pay a penalty but no they will chasee her for a years service and they do nothing as [...]

My husband and I are so disappointed with adt home security and are only staying with them until or contract ends. Their service dept and technicians need massive training. We have to cut our losses and just suck it up for one more year. Stay away from adt!!! Do your research!!!

Been with ADT 7 years. Paid $8500 for entire instal at my home. I pay them a bit over $250.00 every quarter. I have an insurance plan for all the hardware etc. Yesterday evening the system started to crumble, RIF fried out, not touch pads show other hardware is burning out as well. Spoke to [...]

Had a break in to my Business. ADT quickly responded after the alarms went off. They called me told me that there was alot of motion and a door alarm activated. I asked them to call the police which they did and the cops arrived before i did (2 mins after the call) cant say [...]

ADT pulse is been a nightmare for me for sometime. Changing over to
ADT from another company, the Pulse System is connected to my home phone and previous alarm. I just had my the system erase all my bookmarks on my DVDR and my home phone would not work. I called ADT after leaving the house. [...]

This company "fly by night". They obtained a one month permit to work in our town, and within a matter of a few hours made holes in my house. I was away at work, and the person who was there was allowed to sign. When I got home, I phoned the company. According to them [...]