We found we could not use the system because of our pets setting off the motion detectors-when i asked if they could sway the motion detectors for another door intrusion unit it was more dollars so we just turned off the system and paid the monthly fees
-when the 3 years was up i emailed to cancel -never got the box to send stuff back and they kept billing us
i emailed again and stopped payments -finally after another year got the box and sent everything back -they disputed hey received everything and said they would not honour the first cancellation email
now they are sending the account to a collection agency -nice way to treat customers