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Think Protection avg 9.52 / 10

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Alarm company customer reviews



Customer Service and Contracts Suck!

Posted by: Nolan

Date Posted: 2012-02-01

AVOID ! AVOID ! this company! We moved our business and have been trying for a month to get them to deal with moving the alarm system. Service is non existent. They never return calls.
I finally have had enough ! Want to cancell contract due to lack of help. Then they threaten to charge you the total term of the contract when they can't provide service.

“ Please only post reviews if you are a current user with this company or have been in the past so that this information is as accurate as possible.”

One Response to “Customer Service and Contracts Suck!”

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  • Chris 2012-03-28 00:25:39

    DO NOT USE RELIANCE PROTECTRON!!!!!!!!! AVOID THIS COMPANY LIKE THE PLAGUE!!!!!! Service is non existant...Equipment is junk and customer relations does not exsist. The Protectron smoke detector was always going off and the only way to silence it was to disconnect it for half an hour because the cancel code never worked. Many calls were made to the company to fix the problem but no one came. We moved out of province and advised that we would be cancelling only to get a bill after our closing date for $900.00 which was for `breach of contract: Email was sent to them asking for information as to what it was about especially when I did not sign a contract! No response from company so assumed taken care of. WRONG!!!! They sent collection agency after me!!!!! AVOID......AVOID......AVOID......CAN`T SAY IT MORE CLEARLY!!!! TELL YOUR FRIENDS!!!!!! DO NOT USE RELIANCE PROTECTRON!!!!!!

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