Good Alarm Bad Alarm

ADT

general — Mon, 20 Feb 2012 06:46:03 +0000

ADT pulse is been a nightmare for me for sometime. Changing over to
ADT from another company, the Pulse System is connected to my home phone and previous alarm. I just had my the system erase all my bookmarks on my DVDR and my home phone would not work. I called ADT after leaving the house. Pulse Techs have blamed everything under the sun and the last called they said it was their issue. We see.

S.O.S. security bullies

general — Tue, 14 Feb 2012 02:44:15 +0000

S.O.S. Security are the Authorized dealer for Reliance Protectron. AVOID!
I am appalled by this company and it's tone, best summed up as "bully style tactics"
I thought alarm companies had moved away from this style of security.
Threats being made by S.O.S was not in the contract.
You failed to deliver and you are trying to pass blame back to me.

Con artists & intimidating

general — Mon, 13 Feb 2012 11:25:21 +0000

Signed up to there door to door sales man (fool I am). Notified them my home phone was changing and advised I needed a GSM instal, tried to arrange, they never showed up, then did not return calls. 2 months of no monitoring, so I canceled. Intimidating sales agent trying his luck.
I demand they cancel due to them failing to uphold there terms.
Now they are threatening me with Debt collectors.
Disgusting!
Oh, they offered me 1 month free to compensate 2 months without protection. Insult

Customer Service and Contracts Suck!

general — Wed, 01 Feb 2012 06:42:52 +0000

AVOID ! AVOID ! this company! We moved our business and have been trying for a month to get them to deal with moving the alarm system. Service is non existent. They never return calls.
I finally have had enough ! Want to cancell contract due to lack of help. Then they threaten to charge you the total term of the contract when they can't provide service.

Good Company But Needs Better Customer Service

general — Tue, 31 Jan 2012 06:36:40 +0000

Their alarm system might be good however, their customer service it's. not. They make you feel as if the only purpose was to get you into their contract. They don't care to keep you as customer. When you decide to Cancell they will be harsh and unconsidered. I have to remove the system not without damaging my walls and have to paint them again. I personally think that after three years of doing monthly payments to them, they should have taken care of removing the pieces and leaving my walls as they were. The pieces were installed as if the technician had intended to make it very difficult to removed them. It all fell in my behave after giving them business for over three years. The way they talk to you in their customer care department does not show any care at all. All companies should learn from APPLE's CUSTOMER SERVICES

Doing Unlawful Work

general — Mon, 30 Jan 2012 01:11:17 +0000

This company "fly by night". They obtained a one month permit to work in our town, and within a matter of a few hours made holes in my house. I was away at work, and the person who was there was allowed to sign. When I got home, I phoned the company. According to them the person who had "installed" the system, could not be contacted before the next day. I informed them that I intended to go to the police. The next morning they came to remove their stuff, but left the holes. Needless to say they were never heard of again. When I reported it to the town, I was informed that, because they had obtained a permit, the only thing I could do was to report it to the better business bureau. Even though they knew within four hours of "installing" it that it was unlawful, they still went ahead to take money out of the account (not mine) and it took about a month before that was paid back.

Not Impressed. Nothing but Issues.

general — Tue, 24 Jan 2012 09:42:44 +0000

I have had an alarm system installed last summer. The work included pr-wireing for an extension. Since Protection subcontracts all their work, different technicians were sent during the install and each new one did not know what was done previously. As a result, many wires wires could not be located after the wall were closed and wires are still exposed on the walls. Many zones do not work to this date. I have not paid for the work, however they are very aggressive to collect. No matter how much I ask for a customer representative to pass by for an evaluation of the work, none has been sent. They just seem to forget about us until they send out another collection notice and I have to then explain to them the issue, which prompts them to promise to follow up on the issue, which is then forgotten..and the cycle continues..

Terrible customer service

general — Tue, 24 Jan 2012 05:23:17 +0000

Protectron had the worst customer service from day one. Their contracts are so shady and forget about trying to get out early – they'll charge you the cost of the whole term.

Protectron

general — Tue, 24 Jan 2012 09:54:56 +0000

Is been 3 weeks and not ready yet,I signed contract,now they do not want to complete job, they want $500.00 for more devices,technicians no very professionals,sales person unreliable.What the crap of company.

Bad company

general — Tue, 24 Jan 2012 02:35:28 +0000

I was hired by this company for so long. They are mistreating employees and are racists. They are also mistreating customers and are not giving priorities. At protectron, you are responsible to double check your bills because if there are errors they will not tell you. They say they care but the only reason they have customers is for the money they get from them. They charge 2$ per account to sub contractors but will charge you more than 20$ for you. Please don't put your security in their hands. For your own sake.