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Alarm company customer reviews

Protectron

Reviews:

Hard to quit contract

Posted by: I B Pissed

Date Posted: 2011-11-25

When sales person would not give a competitive rate for a new contract I told them I was going to switch. Couple days later I used their "contact us" section of their website to tell them I would no longer do business with them. Three weeks later they emailed me to say they did not accept email cancellations and they would continue to deduct money from my bank account until I filled in their special form. The form is full of ridiculous clauses that basically let them charge you what ever they please. I crossed out the absurd clauses leaving the discontinuation request filled in. The next month they dinged my account for another month's fee. I've put a stop on the account so they can't play that game. The original contract only says written notice, nothing about special forms. Email constitutes legal written notice. They even acknowledge they received it. As far as I'm concerned they are crooks.

“ Please only post reviews if you are a current user with this company or have been in the past so that this information is as accurate as possible.”

One Response to “Hard to quit contract”

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  • Fake !! all the way 2012-01-26 20:15:48

    email does not constitute as legal written notice. Get your facts right. Written notice has your signature on it. I dont know how you were able to sign your name on your computer screen. Anyone could be posing under you to cancel an armed system. Good job protectron, keep billing her till she figures out what written notice means.


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