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Alarm company customer reviews

AlarmForce

Reviews:

Not Satsified With The Customer Service

Posted by: Stanley

Date Posted: 2010-08-05

AlarmForce system works well with us. But we are not satisfied with their customer service. When we contacted the customer care to enquire about their elderly alarm, AlarmCare, she informed us that it was $20 per month. But when the bill came they have charged us $28. We called them and the new person, on the line said we were mistaken (not by an AlarmForce representative) somehow. I think they do not train these people well or are giving misinformation!

“ Please only post reviews if you are a current user with this company or have been in the past so that this information is as accurate as possible.”

3 Responses to “Not Satsified With The Customer Service”

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  • RedZone 2010-09-02 17:50:12

    The bill must have come assuming you went through with their installation. Therefore, requiring you to sign paperwork for the installation to be complete. Then you must be an idiot for signing the agreement without reading.


  • DoSomeResearch 2011-01-24 14:42:06

    Did you go to their website and see what the price is for each product. I'm not sure what it said in the past, on the home page it say $28/mo for the alarm care. Every call centre (Bank, Phone company, etc.) has the same problem. They have high turn over rate. Don't call customer support for research.


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