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Alarm company customer reviews

ADT

Reviews:

Series Of Issues Since Installation

Posted by: Tina Brown

Date Posted: 2010-08-09

We had a series of issue since we joined this company. I was frustrated with them since I had spent a lifetime trying to convince their customer care but to no vein. It all started by an issue that resulted in the replacement of the equipment. I got a new system and hoped this one might not create any trouble for me. But then again, after 2 MONTHS, I was charged for the older one, as a fine for damaging the equipment (which was preposterous). Since we got the system, apart from their customer care employees none from my family have touched it. The person, who explained to me about the system's failure, never mentioned or asked me any explanation at the time of replacement. Then how on earth, did it become our problem. They are interested only in making money once they make us to sign the fake contract. They say that they are No: 1 home security providers, well I say yes they are No: 1 but not in providing home security systems but for fraud and manipulative practices.

“ Please only post reviews if you are a current user with this company or have been in the past so that this information is as accurate as possible.”

2 Responses to “Series Of Issues Since Installation”

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  • Genelia Dsouza 2010-09-10 06:47:16

    Customer service is very bad! They just order you and dont listen. I hate to pick up the phone to make a call to ADT.


  • Momo 2011-03-14 09:25:18

    It's called a contract, read it :)


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